Question 1

What is Zoni?

Accepted Answer

Zoni is an honest coverage finder that tells you which internet providers actually reach your address, before you commit to an install.

Question 2

Why do I need Zoni if I can just call ISPs?

Accepted Answer

Because ISP call centres often say 'yes' first and check later. Zoni shows verified coverage zones the ISPs themselves drew, so you get an honest answer in seconds.

Question 3

Is Zoni free to use?

Accepted Answer

Yes — checking coverage, comparing plans, saving addresses, and leaving reviews are all free for customers.

Question 4

Which cities and countries does Zoni cover today?

Accepted Answer

Zoni is launching in Lagos, Abuja and Port Harcourt — and expanding across Nigeria as more ISPs onboard.

Question 5

How is Zoni different from a price-comparison site?

Accepted Answer

Comparison sites list plans nationally. Zoni only shows what physically reaches your specific pin, and lets you request the install directly.

Question 6

Do I need an account to check coverage?

Accepted Answer

No. Searching, dropping a pin, and comparing coverage is fully anonymous. You only need an account when you save a location, set an alert, or request an install.

Question 7

How accurate is the coverage map?

Accepted Answer

Every coverage zone is drawn by the ISP, reviewed zone-by-zone by Zoni admins, and auto-hidden after 30 days without reconfirmation (archived after 60). Providers with repeated failed-install reports are surfaced to admins for suspension.

Question 8

What happens after I request an install?

Accepted Answer

Your request lands with the ISP as a lead. They confirm serviceability, schedule a visit, and mark the install complete — you see each step in /my/requests with email updates.

Question 9

Can I save an address and get notified when a new ISP arrives?

Accepted Answer

Yes. Save any address as a coverage alert and Zoni emails you as soon as a new provider starts covering that pin.

Question 10

How do I leave a review for my current ISP?

Accepted Answer

Once your install is marked complete, Zoni sends you a one-tap review prompt. You can also open /my/reviews any time to add or edit a review.

Question 11

Can I compare plans across ISPs on the same map?

Accepted Answer

Yes. Drop your pin on /search and every covering ISP shows its starting plan with speed, price, and connection type, plus a side-by-side compare view.

Question 12

What if the ISP fails to install after confirming?

Accepted Answer

Report the failed install from /my/requests. Admins review the case, and repeat failures cost the ISP its honest-coverage badge or listing.

Question 13

How do I list my ISP on Zoni?

Accepted Answer

Head to /for-isps, create a partner account, submit your ISP profile with the MOU, and draw at least one coverage zone. An admin reviews and approves within a few business days.

Question 14

How do coverage zones work — do I have to draw every street?

Accepted Answer

No. Draw broad polygons of the neighbourhoods you serve. Zoni matches customer pins against those polygons and asks you to confirm serviceability lead-by-lead.

Question 15

How does the honest-coverage pledge affect my listing?

Accepted Answer

You commit to only claiming coverage you can actually deliver. Zoni tracks confirm-to-install conversion and customer-filed failure reports on a rolling 30-day window, and repeated failures surface your ISP in the admin reliability panel for suspension.

Question 16

Can multiple team members manage the same ISP?

Accepted Answer

Yes. Account Admins invite teammates from /partner/team and assign roles — Account Admin, Coverage, or Sales — with distinct permissions.

Question 17

How much does it cost to be a partner?

Accepted Answer

Founding partners join free during launch. Standard partner pricing is per-lead once the market matures, with no monthly listing fee.

Question 18

Who can see my saved addresses and pins?

Accepted Answer

Only you. Saved locations and alerts live under your account with row-level security. ISPs only see an address after you explicitly submit a request to them.

Question 19

How does Zoni handle Google sign-in and my email?

Accepted Answer

Signing in with Google shares only your name, email, and avatar. Zoni never posts on your behalf and never sells your email to ISPs or marketers.

Question 20

How do I delete my account and data?

Accepted Answer

Email support from your account email and we'll delete your profile, saved locations, alerts, requests, and reviews within 7 days.

20 questions about Zoni

About Zoni

For customers

For ISP partners

Trust & privacy

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